FAQ – Merchant Portal

A new person can only be created by a logged-in user with the Admin role. A new person can be added in the portal in the Persons section or from the list of branches if the person should have access to a specific branch. Detailed instructions for creating a person can be found in the Help section in the chapter Persons.

The activation email will be sent from the domain @posmansuite.com, which is the only valid domain.

Please contact support:

The preferred and recommended way to log in is to use a QR code, i.e. with the installation of an authenticator (TOTP). If you cannot use this option, you can choose verification via email, where a one-time login code will be sent to the registered email.

This information will be provided by your bank advisor.

A contact person from the company who should have access to statements or decides on access rights. The Admin contact was designated by the bank in agreement with the client.

Yes. The change of the main Admin is carried out through the bank advisor based on a request from the responsible person in the company.

The number of users is not limited.

The change is possible only through the bank advisor.

Login is available from the UniCredit Bank website www.unicreditbank.cz in the section for electronic banking login.

Direct link: https://merchantportal-unicredit-cz.posmansuite.com

No, login via Internet banking is not possible.

The registration must be completed within 30 days. After that, the link will be automatically deactivated.

All data is protected and the system complies with PCI DSS and ISO/IEC 27001 standards.

Yes, the numbering will remain unchanged. A change may occur only if the statement frequency is modified.

This is a period after the launch of the Merchant Portal when merchants will receive statements by email daily regardless of previous settings.

During this time merchants will therefore receive statements from both systems simultaneously.

No. During the transition period they will simply receive statements from both systems.

  • Free to use – access to the portal is free of charge for all defined users.
  • Enhanced security – access is protected by personal login with two-factor authentication, minimizing the risk of information misuse.
  • Immediate availability and clear overview of transaction data – all transactions from the payment terminal, the SoftPOS payment application, or the e-commerce payment gateway are available in one place.
  • New statement formats XML and HTML
  • Statement distribution management – ability to set distribution emails, format (html, xlsx, csv, txt, xml) and frequency (daily, weekly, monthly).
  • Transaction and statement history
  • In the Merchant Portal, receipts can be archived using the e-Receipt service, and it is also possible to disable printing receipts from the payment terminal for merchants when using this service.

Yes. If a statement contains more than 100,000 transactions, it can only be generated in CSV format. The portal will always notify you.

No. PDF format will be discontinued. It will be replaced by an HTML statement that can easily be printed on A4 in landscape orientation (print scaling approximately 65%).

Yes. Electronic receipts will now be part of the Merchant Portal. All users were informed about the change of URL on February 25, 2026.

  • If the user is already an administrator of the portal, the e-Receipt module is automatically active.
  • Other users can activate it and will only have access to the e-Receipt module.